City of Cape Town

TO LOG ANY QUERIES / COMPLAINTS THROUGH THE CITY’S CALL CENTRE:
Landline: 0860 103 089
SMS
: 31363
Email:  ContactUS@capetown.gov.za

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GENERAL & ACCOUNT QUERIES – Service delivery queries, complaints and accounts.
Phone: 0860 103 089
Email – General enquiries: ContactUs@capetown.gov.za
Email – Account queries: accounts@capetown.gov.za
SMS: Max of 160 characters to 31373

ELECTRICITY SERVICES – General, prepaid, load-shedding and faults.
Phone: 0860 103 089
SMS: 31220
Email: power@capetown.gov.za
Email – general enquiries:
electricity@capetown.gov.za

EMERGENCY – When life or property is endangered by fire, accidents and natural disasters.
Phone from landline: 107
Phone from mobile: 021 480 7700 OR 112 (toll free)

LAND INVASION – Squatter control.
Phone: 0800 225 669

ROADS AND STORM WATER – Potholes, flooded roads, and chemical or other spills.
Phone: 0860 103 054
Email: watertoc@capetown.gov.za

SOLID WASTE
 – Illegal dumping, wheelie bins, cleansing, extra cleaning.
Phone: 0860 103 089
Email: wastewise@capetown.gov.za

METRO POLICE & TRAFFIC
Phone: 0860 765 423

TRAFFIC SIGNAL FAULTS
 – All hours.
Phone: 0860 00 19 48

WATER & SANITATION – Emergencies, such as leaks, burst pipes, sewer defects/blockages and complaints, e.g. low water pressure and water wastage.
Phone – Account & consumption queries: 0860 103 089
Email: watertoc@capetown.gov.za

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